11 cst to est
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* Accountable to performance metrics such as schedule adherence, productivity standards and quality standards. * Make decisions based on policies and past precedence, seeking guidance as necessary. * Makes recommendations on areas for process improvement. * Looks for opportunities to provide solutions. * Follows up with sales, suppliers, and customers on any outstanding issues. Provides high-level, quality service, closely aligned with sales, to enable sales growth. * Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. * Researches and resolves customer issues, expedites back orders, handles returns and special requests. Utilize multiple and often complex systems, programs, and monitors in order to research information. * Process, via computer, all customer requests.
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* Owns the customer request and experience from initiation to final conclusion. * Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) * Maintains and attracts potential customers by handling inbound sales and customer communication (calls/emails/click-to-chat) relating to service status or challenges/concerns/issues within the network. Serves as a liaison with all parties to enable sales growth. Approximately 4 weeks of training The Customer Service Representative is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers and sales representatives. No need to use your own Training time is paid. You get to work out of the comfort of your home We provide all technology and equipment. We don't do any shift/hour bidding The job is 100% remote. Schedule - Mon-Fri 10:30am to 7pm CST or 11:30am to 8pm EST.
11 CST TO EST FULL
Have a designated work space that is distraction-free and allows you to give your full attention to the customer during your shift.
11 CST TO EST DOWNLOAD
The ideal candidate will meet the below criteria: Wired internet with speeds meeting 10Mbps download and 4Mbps upload (if multiple devices are using internet during your working hours, add 5Mbps download and 2Mbps upload to the baseline, per device used). You are customer focused, curious, and love working with others in a virtual setting. As a remote Customer Service Representative, you will work from your home while holding yourself accountable for your success and proactively supporting our customers.
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If you like to take control of a situation, enjoy problem solving and guiding people to success, this is the role for you. Job Summary We are looking for… Remote agents that are take-charge type of people, confident decision makers, and go-getters who know their strengths.